• Catholic Clergy Abuse - General
    Catholic Clergy Abuse - General
    Dr Viv Waller has acted in claims against Catholic Clergy since 1995. Waller Legal has recovered compensation for the victims of Catholic Priests such as Frs Baker, Ridsdale, Kevin O'Donnell, D'Cruz, Gannon, Glennon, Gubbels, Frank Klep, Bernard Day & Pidoto.
  • Catholic Clergy Abuse - Melbourne Response
    Catholic Clergy Abuse - Melbourne Response
    Melbourne Response is an alternative dispute resolution process designed to provide redress to victims of sexual abuse perpetrated by priests, religious and lay persons who fall within the jurisdiction of the Melbourne Archdiocese.
  • Civil Litigation
    Civil Litigation
    Civil Litigation in the County And Supreme Courts of Victoria. In our pursuit of justice for sexual assault survivors Waller Legal has run common law cases for compensation against; Individual offenders such as family members, teachers, doctors, psychologists and religious figures;
  • Claims for Indigenous & Travel to Remote Communities
    Claims for Indigenous & Travel to Remote Communities
    If you have been the victim of a crime of violence or sexual assault then please contact our office so we may assess your application and obtain financial assistance, counselling, medical or other expenses that may help with your recovery.
  • Royal Commission & Redress Schemes
    Royal Commission & Redress Schemes
    Established in January 2013, the Royal Commission into Institutional Responses to Child Sexual Abuse is investigating how institutions like schools, churches and sporting groups responded to allegations of child sexual abuse.
  • Sentencing Act Applications
    Sentencing Act Applications
    If you have been the victim of a crime for which the offender was convicted please contact our office urgently. Any Sentencing Act Application for compensation must be made within 12 months of the date of the conviction.
  • State Ward Claims
    State Ward Claims
    Dr Viv Waller has acted for former wards of the state of Victoria since 1997 when she commenced group litigation on behalf of many former residents of the Ballarat Orphanage who were abused in care.
  • Victim of Crimes Assistance Tribunal
    Victim of Crimes Assistance Tribunal
    If you have been the victim of a crime of violence or sexual assault then please contact our office so we may assess your application and obtain financial assistance, counselling, medical or other expenses that may help with your recovery.

The Trauma Informed Practice Model

Waller Legal adopts a trauma informed practice approach to providing legal services. We are aware that a person may be triggered or re-traumatised by a re-telling of their history.

The Trauma Informed Practice Model

We know that talking about sexual assault can be hard.

Waller Legal adopts a trauma informed practice approach to providing legal services. We are aware that a person may be triggered or re-traumatised by a re-telling of their history. While talking to us about the abuse and the impact it has had on you is a necessary part of us working together, we attempt to minimise distress wherever possible. 

We try to make it as easy as we can by giving you information and choices.  If you have given an account of the abuse already, such as in a police statement, we’ll give you the option for us to obtain and read the police statement first so you don’t have to say it twice.

 

Key features of our approach include:

(a)   Taking the time to explain the process to clients and answer any questions.

(b)   Obtaining any documents which may be available in which the client has already given an account of events to see if it is possible to avoid taking a further statement;

(c)    Empowering clients with as much choice as possible, for example, providing them with the option to meet in person or talk by telephone, bring a support person or come alone, write things down themselves or talk it through.

(d)   Asking clients to nominate their preferred contact method, such as mail, email or phone.

(e)   Travelling interstate and to rural locations to meet clients who may experience difficulty with travel or telephone communication.

(f)    Exploring alternative dispute resolution processes where possible.

(g)   Negotiating with defendants about changes to processes that might be required to accommodate an individual client’s needs.

(h)   Advocating on behalf of clients and making sure they don’t have any direct contact with defendants, such as church personnel, unless they choose to.

(i)    Exploring ways to include pastoral responses where appropriate.

(j)    The provision of trauma informed training to our staff.

 

We don’t always manage to avoid upset but we try hard to minimise factors that are within our control.  We constantly think about ways to improve our services and we welcome your feedback. 

If you would like to know more about our working relationship with clients, please read our guide to working with Waller Legal.  

If you would like to comment on our trauma informed practice model or any other matter, please call the office on 03 9415 9999 or email the Managing Partner vivian.waller@gmail.com.
In pursuit of justice
Testimonials
  • What Dr Waller has achieved for me is nothing short of a miracle.  At the age of 60 I was feeling very upset at the abuse that I had encountered as a very young girl at the hands of a Salesian Brother.  My dealings with the Salesians many years later to try and resolve the matter left a very bitter taste in my mouth.  In fact, they made me feel abused all over again.  Vivian Waller was referred to me by Broken Rites, and that was the day my life changed.  I am so grateful that my words feel a little trite.

    Vivian has a no nonsense approach, keeps you on track, is honest, and like a dog with a bone, she keeps you going to have the desired outcome.  The world needs more Vivians.  Myself and my family are forever grateful to you.  Thanks mate, you’re my hero.

    Cathie
  • You are a wonderful warrior for truth and justice.

    Mary
  • Dear Viv and Staff, thank you so much. You are all wonderful.

    E, L & J
  • I would like to thank you for all you have done for me. The steps taken thus far have helped me greatly. Without your help I am not sure where I would be today, on behalf of myself and my family THANKYOU SO MUCH.

    Garry
  • Thank you so much for all of your hard work this year getting my VOCAT application together, and for the fantastic outcome. While I am still dealing with the emotional ramifications of what happened to me, I now feel like I have the means to continue rebuilding myself and my life. Thank you.

    CC
  • Thank you Vivian, I really appreciate all your help, you have given me a second chance in life.

    RF
  • Thank you so much for your efforts in this matter, and your patience with my frustrations as well.

    BQ
  • I do not think that words can fully express my gratitude, but I will try.  It took me a number of years to decide to proceed with legal action for my abuse claim.  I had heard about Waller Legal from a friend and I must say that all he said was correct, in that they are awesome, sympathetic, etc.  But not ever what he told me prepared me for the experience that I had dealing with Waller Legal.  Firstly, Elisa.  You are a lovely empathetic soul who I truly felt comfortable dealing with.  You were even able to make me laugh on my down days of going through and discussing legal issues pertaining to my case.  It was a pleasure dealing with you. Thank you so much.

    Vivian Waller you too are amazing both as a person and as a legal representative.  I felt so comfortable with you from our very first meeting.  You spoke like a sister to me, not just as a lawyer.  Your legal ability is truly outstanding and you represented me with 110% effort always.  You made the hearing easy for me, as I had total confidence in you.

    For everyone who is hesitant to make a claim against an abuser, please do not hesitate to have Vivian and her staff represent you.  Truly amazing people.  Thanks so much again.

    JF
  • Many thanks to you and your team for the positive outcome regarding the Anglican Church of Melbourne.

    Although nothing will erase the memories and feelings I still harbour, I at least now feel somewhat satisfied that I have had a win in all of this.

    Mark White
  • Yes indeed, thank you Vivian for your perseverance and dedication in doing whatever you can to bring about some justice in the absence of a full ecclesiastical council/court to judge publicly those who have violated not only the natural law, but the law of God in whose name these violations have taken place.

    Kathleen
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