It is with both great relief and admiration that I write this letter to you. A consummate professional and an amazingly beautiful human being you are. Thank you for doing such an exemplary job in resolving these issues for me, and supporting me with both compassion and instruction as my representative throughout this ordeal. I am painfully aware that no amount of retribution / compensation can replace what was taken, but I am hoping it can propel myself forward to achieve some sort of normality in my life. With respect and gratitude.

Thank you so much for your efforts in this matter, and your patience with my frustrations as well.

I feel so fortunate to have gone through this with you and your great team.

The delicate way you approach very sensitive issues made this whole process a lot more comfortable than I would ever have imagined.  I will forever be grateful to you and your amazing team for taking my case.

From me and all the other survivors, thank you so much.

What Dr Waller has achieved for me is nothing short of a miracle.  At the age of 60 I was feeling very upset at the abuse that I had encountered as a very young girl at the hands of a Salesian Brother.  My dealings with the Salesians many years later to try and resolve the matter left a very bitter taste in my mouth.  In fact, they made me feel abused all over again.  Vivian Waller was referred to me by Broken Rites, and that was the day my life changed.  I am so grateful that my words feel a little trite.

Vivian has a no nonsense approach, keeps you on track, is honest, and like a dog with a bone, she keeps you going to have the desired outcome.  The world needs more Vivians.  Myself and my family are forever grateful to you.  Thanks mate, you’re my hero.

Everything is different now.  My journey is over now.

Dear Viv and Staff, thank you so much. You are all wonderful.

I would like to thank you for acting on behalf in regards to the Christian Brothers.  Your logo “in pursuit of justice” says it all.  I didn’t know what to expect and very nearly withdrew from the whole process, but I am happy I didn’t.

The most rewarding aspect for me was the sensitivity and warmth shown by you in relation to a very complex and emotional matter.  Also the knowledge that there are people willing to stand up on behalf of people like me has a healing effect.  I would also like to thank your staff for their warm and professional matter in this whole process.  You said to me during the phone appointment that you counted it a privilege to act for people like me.  Well Dr Waller, the privilege was all mine.  I wish you all the best in the future.

Dear Vivian,

I wish to thank you for everything you have done to enable me to feel some justice has been achieved with the hope that the Catholic Church recognises it’s failings and addresses them.  In doing so, the Catholic Church can continue in the future, without public cynicism and to keep alive the central message of all religion, “to love thy neighbour as you would love yourself”.

Essentially, this is asking us to step into another’s shoes before we judge them.  I feel that you did this for me during my conversations with me, and this made it easier for me to go through the whole process.  I also won’t forget the thoroughness and delightful manner of your staff.

Thank you Vivian, I really appreciate all your help, you have given me a second chance in life.

Thank you so much from me personally.  This decision has actually turned my life back around.  I didn’t realise how much my heart was hurting from anger and disbelief in the system.

My heart is lighter and more at peace thanks to you all.  As a family we are unable to find suitable words on how much your efforts, consideration and concern means to us.  At last someone fought and believed in us.  Truly you have given us all so much peace.