I do not think that words can fully express my gratitude, but I will try.  It took me a number of years to decide to proceed with legal action for my abuse claim.  I had heard about Waller Legal from a friend and I must say that all he said was correct, in that they are awesome, sympathetic, etc.  But not ever what he told me prepared me for the experience that I had dealing with Waller Legal.  Firstly, Elisa.  You are a lovely empathetic soul who I truly felt comfortable dealing with.  You were even able to make me laugh on my down days of going through and discussing legal issues pertaining to my case.  It was a pleasure dealing with you. Thank you so much.

Vivian Waller you too are amazing both as a person and as a legal representative.  I felt so comfortable with you from our very first meeting.  You spoke like a sister to me, not just as a lawyer.  Your legal ability is truly outstanding and you represented me with 110% effort always.  You made the hearing easy for me, as I had total confidence in you.

For everyone who is hesitant to make a claim against an abuser, please do not hesitate to have Vivian and her staff represent you.  Truly amazing people.  Thanks so much again.

Thank you Vivian, I really appreciate all your help, you have given me a second chance in life.

I have thought of you often and the journey and the process of the last couple of years.  As a survivor you can think that every end step will be closure—arrest, guilt, sentencing, criminal case finished, civil case complete.  But there is never really an end.  Each part of the process is just a step closer to healing and closure.  You and your staff did a fab job of walking me through the civil case.

For six months the money has sat idle in an account I can’t touch.  It feels as though if I touch it I am accepting it as silence money and once again feeling gagged.  But I am getting there.  It will be used towards a fresh start.  Hope for a more whole and healed future.  Thank you for being part of the process.

Thank you for your professionalism, support, and persistence.

As a mother, I write to express my gratitude to you and your team for the support of my daughter following her sexual assault three years ago.  Although the bloke who assaulted her was not charged the dollars being awarded to her following your intervention certainly acknowledges the wrong that was done – and will I hope, help her to move on.  Thank you for the work you do.  With much gratitude and appreciation.

What Dr Waller has achieved for me is nothing short of a miracle.  At the age of 60 I was feeling very upset at the abuse that I had encountered as a very young girl at the hands of a Salesian Brother.  My dealings with the Salesians many years later to try and resolve the matter left a very bitter taste in my mouth.  In fact, they made me feel abused all over again.  Vivian Waller was referred to me by Broken Rites, and that was the day my life changed.  I am so grateful that my words feel a little trite.

Vivian has a no nonsense approach, keeps you on track, is honest, and like a dog with a bone, she keeps you going to have the desired outcome.  The world needs more Vivians.  Myself and my family are forever grateful to you.  Thanks mate, you’re my hero.

Thank you so much for your efforts in this matter, and your patience with my frustrations as well.

Six years after the settlement:

It has been a long and well-travelled road for our girl, but I never thought I would see the day when she is as happy as she is now.  I was so happy when she decided to study nursing!  The settlement that she received enabled her to study full time over the past three years without having to worry about working while studying.

What happened to our daughter, and to us as a family, will never go away, however, our daughter has managed to pick up the fragments of her life and move on. The horrors of what have happened will not disappear, perhaps just fade as more joyful occasions occur in her life.

I want all of you to know what a tower of strength and support you were to all of us and that without you, our daughter’s life would have turned out very differently.

You are always in our thoughts with gratitude for what you achieved.

Thank you so much from me personally.  This decision has actually turned my life back around.  I didn’t realise how much my heart was hurting from anger and disbelief in the system.

My heart is lighter and more at peace thanks to you all.  As a family we are unable to find suitable words on how much your efforts, consideration and concern means to us.  At last someone fought and believed in us.  Truly you have given us all so much peace.

Again we cannot thank you enough for all your dedication and hard work over the past few years, we would not have made it without your persistence and dogged determination to get this to settlement stage, many others would have settled for less. We now have a girl who has beaten the odds, and whose self esteem has rocketed, is confident, and especially is calm!

We wish you all good things in life, as without lawyers like yourself who will take the risk of taking on the "untouchables" we would not have kept our girl on track or most importantly, alive. The road for her is still to be traveled, but this will assist in making the journey less troubled, and we hope with time and continued therapy she will see herself as a complete person and not as a shadow of who she could be.

You will be forever in our thoughts.

Many thanks to you and your team for the positive outcome regarding the Anglican Church of Melbourne.

Although nothing will erase the memories and feelings I still harbour, I at least now feel somewhat satisfied that I have had a win in all of this.